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Frequently Asked Questions

Find quick answers to common questions

How do I create a support ticket?

Click on "Create New Ticket" above and fill out the form with your issue details. Make sure to provide as much information as possible to help us assist you quickly. Include specific error messages, screenshots, and steps you've already tried.

How long does it take to get a response?

We typically respond within 24-48 hours during business days. Urgent issues are prioritized and may receive faster responses. You can track the status of your ticket in the "My Tickets" section.

Can I update my ticket after submission?

Yes, you can view and add comments to your existing tickets through the "My Tickets" section. This allows you to provide additional information or ask follow-up questions without creating a new ticket.

Is my information secure?

Absolutely! We take data security seriously. All communications are encrypted, and your personal information is protected according to our privacy policy. We never share your information with third parties.